Customer Service Consulting

Superb customer service is crucial to an organization’s success and image. Working in the public domain can be challenging, and these challenges can adversely affect customer service.

At 27 Degrees Consulting, we specialize in developing roadmaps, specific to your needs, that elevate customer service.  We will assist you in evaluating your current state, and work with you to create comprehensive strategies to achieve your organizational goals. We accomplish this by:

  • Collaborating with key stakeholders
  • Reviewing and analyzing data
  • Conducting walk throughs/observations

We will use this collective information to customize your strategic initiatives, and motivate your employees to perform at their best.  The presentations and workshops we offer are interactive and content-rich. Areas covered include:

  • Defining customer service and identifying internal and external customers
  • Identifying why excellent customer service is important
  • Teaching the fundamental strategies to achieving great customer service
  • Discussing job burnout and approaches to mitigate stress

27 Degrees Consulting provides you with a level of expertise that will drive and support customer experience. Our comprehensive strategies and approach will assist you in sustaining a level of excellence.

Please contact us if you are interested in learning more about our range of consulting services.