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Leadership Team

Who We Are

Dr. Christopher Joncas, MD
Managing Partner and CEO

Dr. Christopher Joncas has spearheaded the patient experience movement for the organizations in which he has been affiliated. Throughout his career as a Medical Director, Internist, President of the Central New England Society for Post-Acute and Long Term Care Medicine, and CEO of 27 Degrees Consulting, Chris has championed patient centric processes within healthcare. As a recognized expert on patient experience improvement and workflow optimization, he offers comprehensive strategies designed to provide the framework necessary for sustained success.

Recognizing that the fundamental elements of a great patient experience translates across industries, Chris has dedicated himself to carrying out his vision to “inspire and empower every person to deliver memorable moments of excellence.”

Nancy MedeirosNancy Medeiros, RN, MBA
Managing Partner and COO

Nancy Medeiros is a skilled strategist, facilitator and consultant whose insights are founded on 30 years of experience within the healthcare field. Nancy began her career as a medical/surgical nurse, expanding into management with a focus on operational excellence and customer service. She completed her 6 Sigma Black Belt certification in 2011, and began work as a quality manager in Emergency Services – later working as a practice performance improvement specialist across physician practices. She has successfully implemented process changes for improving patient experience and patient outcomes through knowledge of evidence-based practice standards and comprehensive patient experience strategies.

Nancy earned her Bachelor of Science degree in Nursing from the University of Massachusetts, Dartmouth and her Master of Business Administration from the University of Phoenix.