Education and Training

We provide engagements tailored to meet your specific requirements, delivered remotely or in person.

We offer flexible scheduling options, from one-hour presentations to four-hour workshops.

Leadership Training

Patient Experience Training

Customer Service Training

Physician Coaching Programs

Leadership Training

Creating a culture of excellence starts at the top. We build upon your teams’ unique strengths and abilities, helping them design processes to sustain success. Staff will become engaged and motivated, and results will be measurable.

  • How to engage staff
  • Improving workplace culture
  • Effective change management
  • Exceeding key performance indicators and sustaining results

Customer Service Training

27 Degrees consulting customizes our innovative customer experience solutions to your team. We show your team members how every interaction counts towards delivering memorable moments of excellence.

  • Why does the client experience matter, really? 
  • Dealing with difficult people
  • Every interaction counts: How to deliver memorable moments of excellence

Patient Experience Training

Our seasoned consultants offer innovative and creative strategies as we work with you to design patient-centric processes. Our comprehensive approach provides the framework necessary for sustained success. Our education and training focuses on how every patient touchpoint matters when delivering memorable moments of excellence.

  • Empowering staff to create memorable experiences
  • R.E.S.P.E.C.T.:  The transformational code word
  • Effective strategies for the disruptive patient

Physician Coaching Program

Our team has extensive experience in coaching physicians regarding in visit process improvement and overall patient experience. We will partner with you to achieve desired results by drawing on provider strengths, aligning personal values with professional responsibilities, and collaborating to implement actionable short-term and long-term goals.

  • How to handle the risk of burnout
  • Improving the patient experience through authentic patient connection
  • Creating water-tight workflows to increase productivity

Ready to Get Started?

Contact us today for a free consultation