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Patient Experience Consulting

Our extensive healthcare background gives us an in-depth perspective on what it takes to implement change successfully in the complex world we work in.

We begin by showing the value great patient experience brings to organizations. Next, we work closely with your team, listening to their insights, as we analyze workflows. Our process is made up of three steps:

Review and analyze data

We can identify trends, isolate opportunities and establish realistic goals as we determine your true baseline. From here, success will be measurable.

Conduct sessions with key stakeholders

Identifying who needs to be at the table is key to success. Listening to those involved in the process, forming new strategies, and establishing pathways for change is a critical part of our approach.

Directly observe employees in their roles

Without interupting daily operations, we directly observe team members in their roles, flowchart current workflows, and begin to identify key improvement initiatives.

"At 27 Degrees Consulting, we customize our approach for you because we realize no two organizations are alike. We focus on your unique needs and objectives, and design strategies specific for your situation. Our approach ensures transformative, sustained improvement."

Nancy Medeiros

Managing Partner & COO

A Comprehensive Approach

When we begin our rapid cycle changes, it is with the patient encounter in mind. We pair making workflows watertight with strategic patient experience initiatives. The result is streamlined service delivery with patient centric design.

We know change can be challenging. Leaders need to adapt quickly and pivot to new ways of operating, to deliver excellent patient care. Our seasoned consultants partner with you to implement strategies that align and empower teams to execute on a shared vision for positive outcomes and lasting results.

Our consulting services also include team presentations. The presentations and workshops we offer are interactive and content-rich, customized to your current situation.